Newlucky Casino Privacy Policy

At Newlucky Casino, we are committed to protecting your personal data and ensuring your privacy is respected at every stage of your interaction with our platform. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our services at newlucky.com. By registering an account or using the online Newlucky Casino platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before proceeding.

Who We Are

We are operated by 3-102-897762 Ltda, a company registered in Costa Rica. Our platform, Newlucky Casino, is licensed and regulated under Costa Rican law. If you have any questions about this Privacy Policy or about how we handle your data, you can reach our support team at support@newlucky.com or via our 24/7 live chat service. We are available around the clock to address any privacy-related concerns you may have.

Information We Collect

At Newlucky Casino, we collect various categories of personal data in order to provide you with our gaming services, process your transactions, and comply with applicable legal and regulatory requirements. The data we collect may include:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents for identity verification purposes
• Financial information including payment method details and transaction history
• Login credentials and account access data
• Gameplay history, betting activity, and session data
• Device information, IP address, and browser type
• Communications you send us, including support requests

Our Newlucky platform also collects data automatically when you visit our site, including cookies, log files, and usage data. This helps us understand how players interact with our services and allows us to improve the overall experience.

How We Use Your Information

We use the information we collect about you for a range of legitimate purposes. At Newlucky Casino, we process your personal data in order to:

• Create and manage your player account
• Verify your identity and age as required by our licensing conditions
• Process deposits and withdrawals through your chosen payment methods
• Deliver our gaming services, including slots, live casino, sports betting, and esports wagering
• Communicate important account updates, promotions, and bonus offers to you
• Monitor gameplay to detect and prevent fraud, money laundering, and problem gambling
• Comply with our legal obligations and regulatory requirements under Costa Rican law
• Improve our platform based on your usage patterns and feedback

We at Newlucky Casino will never sell your personal data to third parties for their own marketing purposes. Your information is used solely to support your experience on our platform and to fulfil our legal obligations.

Legal Basis for Processing

Our Newlucky Casino operations rely on several legal bases to process your personal data, depending on the purpose of the processing:

• Contractual necessity – We process your data to fulfil our contract with you as a registered player
• Legal obligation – We are required to collect and retain certain data under anti-money laundering and responsible gambling regulations
• Legitimate interests – We process data to protect our platform, detect fraud, and improve our services
• Consent – Where required, we will ask for your explicit consent before processing your data for marketing communications

Sharing Your Information

We at Newlucky may share your personal data with trusted third parties only where necessary to deliver our services or meet our legal obligations. These parties may include:

• Payment processors and financial institutions handling your transactions (e.g., Visa, Mastercard, Skrill, Neteller, Trustly, and other accepted methods)
• Game providers and software suppliers such as Evolution Gaming, Pragmatic Play, Play'n GO, and others who power our casino content
• Identity verification and KYC service providers
• Regulatory and law enforcement authorities where required by law
• Fraud prevention and security service providers

All third parties we work with are contractually required to handle your data securely and in accordance with applicable privacy regulations. Our Newlucky Casino partners do not have permission to use your data for any purpose beyond the specific services they provide to us.

Cookies and Tracking Technologies

Our Newlucky platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies allow us to recognise your device when you return to our site and to provide a personalised experience. We use the following types of cookies:

• Essential cookies – Necessary for the basic functionality of our site
• Analytics cookies – Help us understand how players use our platform
• Preference cookies – Remember your language and display settings
• Marketing cookies – Used to deliver relevant promotions and offers

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services. For full details, please refer to our dedicated Cookie Policy available on the Newlucky Casino website.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. At Newlucky Casino, we are required to keep certain financial and identity records for a minimum period following account closure in accordance with anti-money laundering legislation. Once your data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your country of residence, you may have certain rights in relation to the personal data we hold about you. We at Newlucky Casino respect these rights and will respond to any valid request promptly. Your rights may include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data where it is no longer necessary
• The right to object to or restrict our processing of your data
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@newlucky.com. Our Newlucky support team will handle your request in accordance with applicable law.

Security of Your Data

We take the security of your personal information seriously. At Newlucky Casino, we implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption, secure servers, and access controls that restrict who within our organisation can view your data. While we do everything we can to protect your information, no method of electronic transmission is entirely risk-free, and we cannot guarantee absolute security.

Children's Privacy

Our services at Newlucky Casino are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the legal gambling age has provided us with personal information, we will take immediate steps to delete that data and close the account. If you believe a minor has registered on the Newlucky Casino platform, please contact us immediately at support@newlucky.com.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Our Newlucky Casino website will always display the most current version of this policy. We encourage you to review it periodically. Continued use of the Newlucky Casino platform following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. At Newlucky Casino, we are always here to help. You can reach us via live chat available 24/7 on our website, or by emailing us at support@newlucky.com. We will respond to all privacy-related enquiries as promptly as possible.